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Tickets to 2020 Games

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Offline  Re: Tickets to 2020 Games
#61

Posted: May 01, 2020, 8:39 AM Post
Posts: 2194
OldSchoolSnapper said:
madbad2000 said:
rickh150 said:
So.... you or a friend had this happen? How do you know that the team was taking refunds?
Also, if this is true, a form request is a lot different than policy. It's the PR department's way of getting an angry called off the phone. It can be unread for a month or rejected upon completion.
And I wouldn't be writing anymore if it wasn't for your left field comments. Most see how the team was trying to keep fans' money for games not played or rescheduled. Without the "whining", as you say, the team would obviously still have it.
Finally, I find it interesting for a guy with his hand in the secondary market to complain about Brewers fans in this situation and not the team. The team is not above reproach, believe it or not. Aren't you all for individuals having rights over their own game tickets? Or do you consider these April games team money and simply nonrefundable?


Over here, after policy was announced all we did was ask for one while checking our options. If someone is calling up angry to the ticket department, that person should probably settle down and evaluate their own actions. Not the way to handle customer service who are just doing their jobs with the information they are given. If you're upset with policy then play your game to those that can actually affect it.



I have no problem at all with the way the Brewers are handling this. Of course they want to keep the tickets sales and offer credit. You make it sound like they want the money and not provide the entertainment. How many people who are upset even checked with the ticket department prior to taking up arms? I'm guessing not many at all because they would already have processed their refund and kept on living their lives.


Ding ding! The answer is zero! Because like all things on social media, your problem is solved 95% of the time with a phone call or email directly to the organization. This isn't any different than the person whose first course of action is an angry Facebook review about an overcooked burger, rather than just asking the manager for another one on site.

It took them less than a day to publicly advertise refunds. Less than one day!



Less than one day because it was so wrong and so easy to see the folly of their mistake...

A week or so ago, I was TOLD that refunds for school groups were going through in April, that's it. Individual games and other games were not. My group ticket guy said that many others hand contacted him and were upset over this.


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Offline  Re: Tickets to 2020 Games
#62

Posted: May 01, 2020, 8:44 AM Post
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What it seems like to me is that people such as yourself look silly for blowing a gasket and now that the very predictable refunds are offered you're doubling down on the team's evilness instead of just conceding that you probably overreacted to a very normal policy of refunds available upon request, and the minimal amount of problem-solving on your end would have prevented the entire thing in the first place.

A week ago the Brewers had no autonomy to issue refunds per MLB. They didn't realize any folly and they were always going to issue refunds.


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Offline  Re: Tickets to 2020 Games
#63

Posted: May 01, 2020, 8:53 AM Post
Posts: 2194
OldSchoolSnapper said:
I never contacted the team about a refund because I have no interest in one. I have multiple friends who did contact their rep for a refund on Wednesday and were granted one.

I don't know what the secondary market has to do with this at all. It has nothing to do with it, but you are obsessed with stalking me on that topic. I don't "have my hands" in it. I sell tickets I can't use. Try to stick to the topic at hand and avoid your random stubhub tangents.

"Aren't you all for individuals having rights over their own game tickets? Or do you consider these April games team money and simply nonrefundable?"

You got your money back. I told you on page 1 that you would. It was obvious to anyone with an ounce of patience that would happen. What exactly are you still on that for? You don't have a point. You were literally never told you couldn't get a refund.

I do find this particularly delicious as it relates to you, specifically, though. Mr. Loyalty Arbiter #1, lauding the Cubs and pitchforking for his money back on April 30. You've lost your little "loyalty" high horse, permanently. Please don't tell anybody to "be a true fan" ever again.


First, I never had individual April tickets. My school has April group tickets, but we had an option to get a refund a week or so already. Now we can get a 10% credit on top of it if we choose to keep the tickets.

Second, your friends were given a refund? Wasn't it just a refund form before? Just curious because I find it interesting to have a team policy that says noting about refunds. Then after a few of your friends complain, or whine, then they get a refund? That doesn't seem very straight forward and fan friendly, does it?

Last, the Cubs got this one right. I can't believe this is debatable. The Brewers did not initially. They had to back track quickly to get it right. Your whole point of how the Brewers got this so right is so way off base, particularly because they CHANGED their policy the next day. That's all I'm trying to get through to you, my Brewers friend. You are saying that all was fine on Wednesday. It really wasn't.

Apologies for the poor tone to my questions and responses... I'm trying to do better with this.


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Offline  Re: Tickets to 2020 Games
#64

Posted: May 01, 2020, 8:58 AM Post
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They didn't "whine," they just contacted their SSH rep, said they would really prefer a cash refund, and were immediately given one. I don't have an issue at all with people getting refunds. I just see it as pointless in my situation when I know I will renew anyway and the 10% credit is of more value to me.

I've not heard of anyone being denied a refund at any point after MLB allowed them. Someone who blasted the team on social media or called up angry rather than just asking for what they wanted politely, should probably re-evaluate themselves.

I only find myself defending the club because they have historically treated their fans far better than most and they deserve a bit of goodwill in my opinion. My rep has never been anything other than accommodating to me. I am happy to make their lives just one small bit easier, although I acknowledge I am in a position to do right now. If people need their money, fine. Just ask before you hang them in the town square.


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Online  Re: Tickets to 2020 Games
#65

Posted: May 01, 2020, 9:54 AM Post
Posts: 13169
It you are overreacting about people overreacting more than they are overreacting.


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Offline  Re: Tickets to 2020 Games
#66

Posted: May 01, 2020, 10:09 AM Post
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MrTPlush said:
It you are overreacting about people overreacting more than they are overreacting.


OK. Visit any of their social media pages to realize how incorrect you are.


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Online  Re: Tickets to 2020 Games
#67

Posted: May 01, 2020, 10:14 AM Post
Posts: 13169
OldSchoolSnapper said:
MrTPlush said:
It you are overreacting about people overreacting more than they are overreacting.


OK. Visit any of their social media pages to realize how incorrect you are.


Is it overreacting if those are the standard reactions to anything on those sites (Twitter/Facebook)?


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Offline  Re: Tickets to 2020 Games
#68

Posted: May 04, 2020, 9:22 AM Post
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Most people who buy tickets don't have a personal rep to call like season/group ticket holders do. The Brewers website still says:

"Single Game Tickets: Any regular price or discounted single-game ticket buyers will receive credit for game tickets and parking passes to purchase any 2020 or 2021 season Brewers home game. Fans who purchased tickets at Miller Park using cash can bring their tickets to the Miller Park Box Office for exchange options when the ticket office reopens for business."

No mention of a refund, just the ability to get credit towards 2020 or 2021 games.

I have tickets for July to six other parks. I'm still hopeful that I'll get to go to the games, but just in case, I checked the teams' policies. The Nationals still haven't announced anything, so they're dropping the ball, but Cleveland, Detroit, Toronto, Boston, and Cincinnati have all stated that they would offer refunds or credit right on their website.

Fans shouldn't have to call the ticket office to complain in order to get a refund, it should be stated directly on their site. The Brewers still need to change their site to offer the refund, and I can see why people are upset when all they are offered on the site are credits.


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Offline  Re: Tickets to 2020 Games
#69

Posted: May 04, 2020, 8:39 PM Post
Posts: 2194
monty57 said:
Most people who buy tickets don't have a personal rep to call like season/group ticket holders do. The Brewers website still says:

"Single Game Tickets: Any regular price or discounted single-game ticket buyers will receive credit for game tickets and parking passes to purchase any 2020 or 2021 season Brewers home game. Fans who purchased tickets at Miller Park using cash can bring their tickets to the Miller Park Box Office for exchange options when the ticket office reopens for business."

No mention of a refund, just the ability to get credit towards 2020 or 2021 games.

I have tickets for July to six other parks. I'm still hopeful that I'll get to go to the games, but just in case, I checked the teams' policies. The Nationals still haven't announced anything, so they're dropping the ball, but Cleveland, Detroit, Toronto, Boston, and Cincinnati have all stated that they would offer refunds or credit right on their website.

Fans shouldn't have to call the ticket office to complain in order to get a refund, it should be stated directly on their site. The Brewers still need to change their site to offer the refund, and I can see why people are upset when all they are offered on the site are credits.


As of right now, you have to play a game and jump through some hoops, it seems. There seems to be deception going on here. Whether it's asking specifically for a refund for an April game that was not or is not written in policy, asking for a refund for a school group in April (other general groups no refund a few weeks ago, my rep. told me), looking at the website for easy ticket refund information, or getting refunds on May games that we all know will not be played, it's a circus. I am surprised that this is the way of things for our extremely fan-friendly Milwaukee Brewers.

I also can't seem to find the May 1 ticket policy update on the website which allowed a refund....all I can seem to find is the April 30 ticket policy (no refund). Dare I say that they changed back the written policy (or at least what is shown to fans on the website) to April 30 (no refund)? I mean, even on the front page of the website, the Brewers have a current link that states "Latest info on tickets for March/April games"..... you click on it and the April 29 MLB article from McCalvy comes up with general MLB refund policy info. Within the article is a link to the April 30 Wacky Wednesday policy with no refund shown for April games. There is no May 1 ticket refund update to the madness (which I did see on Thursday morning) which did state that fans could get a refund for April tickets! If anyone has the May 1 info yet, please share. It's not in an obvious and easy to find location right now.

https://www.mlb.com/brewers/news/brewer ... nformation

There was an easier way, a cleaner way, and a more common sense way to do this whole refund thing upfront with the fan. They are clutching the fan's rightful buck very tightly (yet and still) it seems. I really don't want this to be so it's frustrating.

My group ticket rep. today said that he is still sorting through emails from Wednesday and apologized for the late reply to an email sent. My school group ticket refund from my April is still being processed because of the backload of emails he's replying to still from Wednesday. This is a very real thing to ticket reps right now. The ticket refund policy, whatever it really is... who knows.... is like Bob Dylan's song right now... Blowin' in the Wind.


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Offline  Re: Tickets to 2020 Games
#70

Posted: May 05, 2020, 9:48 PM Post
Posts: 2194
Website still the same.... no refund being mentioned in writing.


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Offline  Re: Tickets to 2020 Games
#71

Posted: May 06, 2020, 8:17 AM Post
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Location: Milwaukee, WI
Has anyone called to get a refund on any type of ticket (Season, single-game, etc...) and not been given their money back?

"I'm not as good as I was but in big moments I'm still the guy. I want that opportunity." -Ryan Braun


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Offline  Re: Tickets to 2020 Games
#72

Posted: May 06, 2020, 10:29 AM Post
Posts: 2194
Brew4U said:
Has anyone called to get a refund on any type of ticket (Season, single-game, etc...) and not been given their money back?


I was told a few weeks ago that school groups could get a refund in April, but not other groups. IF this was the policy or if the group ticket guy was going off script, I don't know.

The bigger point is this....Why can't they just put it in writing and be straight forward? Is that too much to ask? You're fine with everything their doing?

Has anyone tried to get a refund for a May game yet? I'm curious how these games will be handled.


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Offline  Re: Tickets to 2020 Games
#73

Posted: May 06, 2020, 12:15 PM Post
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This took me less than 15 seconds to find on their website.

https://www.mlb.com/brewers/tickets/credit

Yes, they went back to the no-refund policy to deceive you.

I don't know why a person would spend all this time on BF.net complaining about it when you could just make one phone call and be done with it, though.

The May games will probably be handled the exact same way. I'm guessing with an announcement by end of the week.


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Offline  Re: Tickets to 2020 Games
#74

Posted: May 06, 2020, 2:02 PM Post
Posts: 2194
Again, I don't have tickets in April. It's the principal of the matter.
How did you get to that link? Every time I go to "tickets" I keep getting the pre refund policy. There is nothing in official press releases either. I'm glad that you could find the link, but it doesn't appear easy to get to and there is plenty of other old ticket policy info showing itself as current policy in prominent areas.
Please help. Thanks.


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Offline  Re: Tickets to 2020 Games
#75

Posted: May 07, 2020, 8:28 AM Post
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OldSchoolSnapper said:
This took me less than 15 seconds to find on their website.

https://www.mlb.com/brewers/tickets/credit

Yes, they went back to the no-refund policy to deceive you.

I don't know why a person would spend all this time on BF.net complaining about it when you could just make one phone call and be done with it, though.

The May games will probably be handled the exact same way. I'm guessing with an announcement by end of the week.


I'm not complaining, and I don't have any tickets to refund. I just said that I can see why people would be angry with the team. I think it would be good customer service from the team to clearly state that ticket holders can either receive a refund or get a credit for future games. That's what all the other teams are doing.

A lot of people, particularly younger people, don't want to talk on the phone. They prefer to do everything electronically. (I'm in the financial services industry, and this is a bit of a pain, since our industry is slow to adapt and still relies heavily on phone conversations or in-person meetings. I'll call people, and they will text me rather than answering the phone.) Also, as I mentioned earlier, season ticket holders have a personal rep, but most ticket holders do not. The thought of calling a "big business" isn't pleasant, as it usually entails dealing with a non-user-friendly voice mail system. Calling a business is usually a last resort for many people.

I'd say the easy fix would be for the Brewers to change the link on their front page. It goes to a McCalvy article, which contains a link to the old policy. Just make a link to the updated policy. Simple.

"The most successful (people) know that performance over the long haul is what counts. If you can seize the day, great. But never forget that there are days yet to come."

~Bill Walsh


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Offline  Re: Tickets to 2020 Games
#76

Posted: May 07, 2020, 10:34 AM Post
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Location: Milwaukee, WI
Oh younger people don’t want to talk on the phone? Too damn bad. And that’s coming from someone that’s not that old.

"I'm not as good as I was but in big moments I'm still the guy. I want that opportunity." -Ryan Braun


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Offline  Re: Tickets to 2020 Games
#77

Posted: May 07, 2020, 11:45 AM Post
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Brew4U said:
Oh younger people don’t want to talk on the phone? Too damn bad. And that’s coming from someone that’s not that old.


I'm not sure what you're saying. Do you mean that the Brewers should upset their younger base by making them call the ticket office rather than simply updating their online policy page and allowing them to process their refund electronically?

"The most successful (people) know that performance over the long haul is what counts. If you can seize the day, great. But never forget that there are days yet to come."

~Bill Walsh


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Offline  Re: Tickets to 2020 Games
#78

Posted: May 07, 2020, 11:52 AM Post
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Posts: 14151
Location: Milwaukee, WI
monty57 said:
Brew4U said:
Oh younger people don’t want to talk on the phone? Too damn bad. And that’s coming from someone that’s not that old.


I'm not sure what you're saying. Do you mean that the Brewers should upset their younger base by making them call the ticket office rather than simply updating their online policy page and allowing them to process their refund electronically?


If having to make a phone call upsets someone, so be it. The Brewers organization caters to the fan base more than most. People complain just about everything in today’s society.

"I'm not as good as I was but in big moments I'm still the guy. I want that opportunity." -Ryan Braun


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Offline  Re: Tickets to 2020 Games
#79

Posted: May 07, 2020, 1:47 PM Post
Posts: 2194
Brew4U said:
monty57 said:
Brew4U said:
Oh younger people don’t want to talk on the phone? Too damn bad. And that’s coming from someone that’s not that old.


I'm not sure what you're saying. Do you mean that the Brewers should upset their younger base by making them call the ticket office rather than simply updating their online policy page and allowing them to process their refund electronically?


If having to make a phone call upsets someone, so be it. The Brewers organization caters to the fan base more than most. People complain just about everything in today’s society.


The team is still, mind you, not being very forthright with their ticket refund policy. Still. Call it asleep at the wheel or deliberate, it's still not good. How did you get to the May 1 current policy through the site? Still curious...

Too much complaining? Aren't you complaining about fans asking the team for money back for games not played or rescheduled? The irony in that is pretty thick. Also, your view implies that the written word (team policy) doesn't really matter. It's like not taking your written comments here on brewerfan.net as your real opinion. To get that, would a fan have to call you by phone?


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Offline  Re: Tickets to 2020 Games
#80

Posted: May 07, 2020, 1:56 PM Post
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That isn't irony, Rick. You've spent entirely too much time discussing their refund policy when your problem could be solved with a 5 minute phone call. Maybe call them, and tell them the site should update. Telling us won't fix it.


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