Helping my elderly parents figure out how to set up a new device over the phone is quite the challenge. First thing I discovered is since the 90's every time they got a new tablet, PC or laptop in the house they set up a new email account to go with it. They never use email so they never know which email they used, exactly how it's spelled or what their password is. I got them an Alexa device and it took me an hour just to find out which email account they had attached to their Amazon prime account so I could reset their password. Finally got the right email, opened it then sent a forgot password sent to it. I then reset the password to something I would remember next time they asked me to fix it. Told her it was Balloon(plus stuff) Mom kept spelling it Ballonn. I kept telling her it was spelled Balloon. She kept saying that's what I said Ballonn. Then I had to help them get the device set up. Explaining things like scroll down or swipe left was like telling a blind person what the color green looks like. Sometimes I wish I had kids to annoy when I'm old. At least when it was done they got a kick out of it.